Transforming Digital CX for What's Next
Dreyfus Consulting Group brings cross-sector CX transformation expertise to organizations ranging from enterprise teams to mission-driven institutions, at the moment it matters most.
29%
Provider Usability Improvement
Genentech
$52M
Omnichannel Transformation
Amtrak
97%
Customer Satisfaction
Amtrak.com Redesign
The organizations that will lead in the next decade are building the capability to transform, not waiting for it. Dreyfus Consulting Group helps them build what does not yet exist and leave behind infrastructure that lasts.
DISCOVER
CX Discovery and Synthesis
Understanding what is actually happening before strategy begins.
“Understand the Pain”
LEAD
Transformation & Operating Model Advisory
Operating models, organizational design, and change leadership.
“Break Old Mindsets”
INSPIRE
Speaking and Executive Workshops
Workshops, presentations, and lectures for executive and academic audiences.
“Impact Beyond Vision”
The Market Moment
AI has not simplified the workplace. It has accelerated it. Organizations are facing mounting pressure to justify the cost of AI adoption against measurable gains, to integrate intelligent tools without losing the human judgment that makes experience design work, and to lead a workforce that is simultaneously excited and uncertain about what comes next.
The leaders who navigate this moment successfully are not the ones with the best technology strategy. They are the ones who understand how human behavior, organizational culture, and digital systems interact, and who can build the conditions for that integration to succeed.
Dreyfus Consulting Group exists at exactly this intersection.
About Dreyfus Consulting Group
Dreyfus Consulting Group (DCG) is a CX transformation practice built on a foundation of digital product portfolio delivery and change management across enterprise marketing technology, life sciences, transportation, and industry research. Drawing from cross-sector expertise, DCG delivers transformation and operating model advisory, AI workforce enablement, and customer experience discovery for organizations ranging from enterprise teams to mission-driven institutions.
What DCG Delivers
Transformation and Operating Model Advisory · AI Workforce Enablement · CX and HCD Discovery · Speaking and Executive Workshops
Guest Lecturer, Creating a New Venture, Johns Hopkins University, School of Education, April 2026
Featured Speaker, CBCF ALC AI Panel, September 2025
Patient Driven Design: Can Patients Wait for Integrated CX?, LinkedIn Pulse
Does Micro Trust Matter During Covid?, DCG Voice, Medium
CX Strategies: A Shot in the Dark?, Retail CIO Outlook
Featured Interview, CX Network, Director of CX at Amtrak
In Practice and In Print
Let’s Talk
Whether you are ready to engage or just starting to explore, the first step is a conversation.