The CX leadership your organization needs.
Without the full-time cost.
Dreyfus Consulting Group provides fractional CX executive leadership to life sciences, healthcare, and enterprise technology organizations navigating digital transformation, AI integration, and experience design.
$52M
Omnichannel Transformation
Amtrak
29%
Provider Usability Improvement
Genentech
97%
Customer Satisfaction
Amtrak Digital
The organizations that will lead in the next decade are not waiting to hire a full-time CX executive. They are finding leaders who can operate at the C-suite level, build what does not exist, and leave behind infrastructure that lasts.
That is what Dreyfus Consulting Group does.
DISCOVER
CX Discovery and Synthesis
Understanding what is actually happening before strategy begins.
Entry Point
LEAD
Fractional CXO Advisory
Embedded CX leadership at the C-suite level.
Anchor Engagement
INSPIRE
Speaking and Executive Workshops
Twenty years of practice brought to your audience.
Market Presence
The Market Moment
AI has not simplified the workplace. It has accelerated it. Organizations are facing mounting pressure to justify the cost of AI adoption against measurable gains, to integrate intelligent tools without losing the human judgment that makes experience design work, and to lead a workforce that is simultaneously excited and uncertain about what comes next.
The leaders who navigate this moment successfully are not the ones with the best technology strategy. They are the ones who understand how human behavior, organizational culture, and digital systems interact, and who can build the conditions for that integration to succeed.
This is the work Dreyfus Consulting Group was built for.
About Waves
Waves Mowatt-Kane is a fractional CXO and CX transformation leader with twenty years of experience building what did not previously exist at Genentech, Amtrak, CEB/Gartner, and AOL. She founded Dreyfus Consulting Group to bring that same enterprise capability to organizations on a fractional basis.
Sectors We Serve
Life Sciences · Healthcare · Enterprise Digital Transformation · AI Integrated CX Research · Enterprise Industry Research and Analytics
CX Strategies: A Shot in the Dark? — Retail CIO Outlook
Patient Driven Design: Can Patients Wait for Integrated CX? — LinkedIn Pulse
Does Micro Trust Matter During Covid? — DCG Voice, Medium
Featured Speaker — CBCF ALC AI Panel, September 2025
Featured Interview — CX Network, Director of CX at Amtrak
In Practice and In Print
Let’s talk
Whether you are ready to engage or just starting to explore, the first step is a conversation.