CX Transformation at Fractional Cost
Dreyfus Consulting Group brings senior CX leadership to enterprise technology, life sciences, and research organizations at the moment it matters most.
29%
Provider Usability Improvement
Genentech
$52M
Omnichannel Transformation
Amtrak
97%
Customer Satisfaction
Amtrak.com Redesign
The organizations that will lead in the next decade are not waiting to hire a full-time CX executive. They are finding leaders who can operate at the C-suite level, build what does not exist, and leave behind infrastructure that lasts. Dreyfus Consulting Group was built to be that leader.
DISCOVER
CX Discovery and Synthesis
Understanding what is actually happening before strategy begins.
“Understand the Pain”
LEAD
Fractional CXO Advisory
Embedded CX leadership at the C-suite level.
“Break Old Mindsets”
INSPIRE
Speaking and Executive Workshops
Twenty years of practice brought to your audience.
“Impact Beyond Vision”
The Market Moment
AI has not simplified the workplace. It has accelerated it. Organizations are facing mounting pressure to justify the cost of AI adoption against measurable gains, to integrate intelligent tools without losing the human judgment that makes experience design work, and to lead a workforce that is simultaneously excited and uncertain about what comes next.
The leaders who navigate this moment successfully are not the ones with the best technology strategy. They are the ones who understand how human behavior, organizational culture, and digital systems interact, and who can build the conditions for that integration to succeed.
Dreyfus Consulting Group exists at exactly this intersection.
About Dreyfus Consulting Group
Dreyfus Consulting Group is a fractional CX leadership practice founded to bring enterprise-grade transformation capability to organizations that need it without the cost of a full-time executive. The firm was founded by Waves Mowatt-Kane, a fractional CXO with twenty years of experience building what did not previously exist at Genentech, Amtrak, CEB/Gartner, and AOL.
What DCG Delivers
Enterprise Digital Transformation · AI Integrated CX Research · Solution Design and Implementation · Qualitative and Quantitative CX Analytics · AI Workforce Transition and Change Management
Guest Lecturer, Creating a New Venture, Johns Hopkins University, School of Education, April 2026
Featured Speaker, CBCF ALC AI Panel, September 2025
Patient Driven Design: Can Patients Wait for Integrated CX?, LinkedIn Pulse
Does Micro Trust Matter During Covid?, DCG Voice, Medium
CX Strategies: A Shot in the Dark?, Retail CIO Outlook
Featured Interview, CX Network, Director of CX at Amtrak
In Practice and In Print
Let’s Talk
Whether you are ready to engage or just starting to explore, the first step is a conversation.