https://dreyfusconsultinggroup.com/services daily 0.75 2026-01-08 https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1596502021627-DMKQLZNK18EUVI0LAU5N/human-2944064_1920%2Bcopy.jpg Services - The ROI of Customer Feedback https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1596498474462-5KH555M6W1HDM22VE2O8/image-asset.jpeg Services - EMPATHY. Understanding your current customer experience. Customer Interviews Field Research, Ethnography Current State Journey Mapping Persona Development https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1597610338461-KSHOE095OFDA6ZHBUTRC/Pixabay_manipulation-4161194_1920.jpg Services - DEFINE THE PAIN. Human-centered design and problem evaluation. Customer Pain & Sentiment Analysis User Perspectives, Voice of the Customer Product Gap Analysis Competitive Analysis Correlate Quantitative & Qualitative Data https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1596502324679-QN2WCYGZYBPW49R6VBYO/light-bulb-5244001_1920.jpg Services - IDEATE. Discover the possibilities in your brand. Ideation & Brainstorming Concept Development UX Design Strategies Digital Design Create Transformational Interfaces Future State Journey Mapping https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1599105244813-U2TMCPO2D7O21UCUYGWU/Pixabay_drops-of-water-578897_1920.jpg Services Prototype. https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1599105301928-ZEUBNZH6ACCYHN8ODSUC/Pixabay_drop-of-water-545377_1920.jpg Services Test. https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1599105394332-CXRVAJLVLFVT4JMY2ZWI/Pixabay_glasses-3002608_1920.jpg Services Improve. https://dreyfusconsultinggroup.com/connect daily 0.75 2026-01-08 https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1597610625647-7L1M23JGA8MH3AWJCGTS/office-820390_1920.jpg Connect https://dreyfusconsultinggroup.com/about daily 0.75 2026-03-05 https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1597610492146-EP1U2CDPP39XQ3V7TQRM/Pixabay_business-meeting-5395567_1920.jpg About https://dreyfusconsultinggroup.com/home daily 1.0 2026-01-08 https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1596686035678-QS9PD0KMSKFL61U2ELDG/personal-3108155_1920.jpg Home - DREYFUS CONSULTING GROUP DCG represents a team of dedicated consultants committed to developing forward thinking and dynamic user experience digital design strategies. While we guide innovation for both start-ups and well-oiled brands, we demonstrate our commitment to leading what’s next in customer experience strategy. https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1597604643667-NM3U5UPSNUS4JRTOIM50/Pixabay_switzerland-4290226_1920.jpg Home - Human Centered Design HUMAN CENTERED DESIGN Imagine you place an order online, but you never receive confirmation. The order was not acknowledged or confirmed by the brand until you reached out via phone/chat. You then wait an additional 10 minutes to connect with an agent to confirm your order. When the confirmation email arrives (finally), there is no delivery or tracking information provided. The design of that experience clearly did not place your very human needs at the center. DCG’s human centered design marries both the customer’s needs and business goals, to deliver an optimal strategic service model. The tenets below represent the principles of DCG’s approach to Human Centered Design. https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1600922978655-8N9ATR61Q4ECONP6PAE2/Pixabay_baby-623417_1920.jpg Home https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1600926297395-C446G4QP6ZCAEW4EMDQS/Pixabay_feedback-3653368_1920.jpg Home https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1600923303700-8AHL89JAE7363T71E522/concept-1868728_1920.jpg Home https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1600925829683-FZ5VRUDUXCR0XKQ1K8EP/Pixabay+steps-1081909_1280.jpg Home https://dreyfusconsultinggroup.com/hospitality daily 0.75 2026-01-08 https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1607222499525-8WWPYUDMKA4LG4EG5MGT/Pixabay_fresh-4343787_1920.jpg Hospitality - DREYFUS HOSPITALITY Transforming Poor Performers into Food Innovators https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1609526493501-1BFLMKPDGM0ARF8SMS9O/Pixabay_Fancy+food-5282718_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1609540805379-8SW0U1UVO8SQQJ13247K/Pixabay_Sunset%2Btable-5356682_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1607229982357-48ZGQZC1WI4ZY2FUJCM5/Pixabay+digital-marketing-1725340_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1607226997215-79YM9MLNSHQ4DNLVTBQK/Pixabay_chef-4625935_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1607231045020-SH8UT4LD25O1F7RX8ZKM/Pixabay+Covid+waiter-5513560_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1607229839576-FHMLO9P1K05F9TUEUQ6C/Pixabay+smartphone-1894723_1920.jpg Hospitality https://images.squarespace-cdn.com/content/v1/5ed97c29668cc8394f2a3526/1609535335716-TKIWKWRUOS7C61RW3ANO/Pixabay_Pencil-5432830_1920.jpg Hospitality - Food Safety Credentialing Authorized instruction and test facilitation for industry leading food safety credentials. ServSafe Credentials are recognized by the National Restaurant Association.